Privacy policy

Trac-World Freight Services Inc. (“ Trac-World ”, “ we ”, “ us ”, “ our ”) recognizes the importance of protecting the personal information that we collect, use, and disclose in the course of our business activities.

This Policy on the Protection of Personal Information (the “ Policy ”) is intended to help you understand our practices regarding the collection, use, disclosure, and retention of personal information. By providing us with personal information (through our website, by email, in person, or by telephone), you agree that it will be handled in accordance with this Policy.

Our website may contain links to other websites or resources operated by third parties, such as social media networks. These sites and resources are governed by the policies of those third parties, and Trac-World assumes no responsibility for them.

Personal information means any information relating to a natural person that allows them to be identified, directly or indirectly, such as a name, date of birth, an online tracking identifier such as an IP address, or financial information (e.g., banking details or credit card information).

When you visit our website and when you communicate with us, we collect a number of personal information about you.

We may collect and process different types of personal information in the course of our business activities and the services we provide or products we supply, including:

• Information relating to your identity, such as personal contact details, including your name, address and telephone number, identification documents or a vehicle registration and description of a vehicle or other equipment (trailers, etc.);
• Information relating to marketing and communication preferences, as well as related information such as dietary preferences, comments or responses to surveys;
• Financial and business information such as payment information (banking, credit) or information relating to services (reason for the transportation, origin and destination of the shipment, type of cargo, etc.);
• Recruitment-related information such as a résumé, information about your education, employment history and other information relevant to our recruitment process;
• Website usage and other technical information, such as an IP address, device type, operating system, details about visits to our website, information collected through cookies, or your interaction with our advertising and online content. For more details, please consult our Cookie Notice.
• Any other personal information provided, for example by email, message, or during a telephone conversation.

Please note that if you provide personal information about other individuals (customers, directors, officers, shareholders, etc.), you must ensure that you have properly informed them that you are providing us with their information and that you have obtained their consent to such disclosure.

We collect your personal information, in particular when you:

• Browse our website, for example through the use of cookies;
• Provide it through our website, by email, by telephone, in person, or through social media;
• Provide it by any other means in the course of our activities, for example by submitting your application.

We also collect publicly available information, including on public platforms, such as our website.

We collect, use, and disclose your personal information with your consent, whether express or implied, or to the extent permitted or required by law.

We will seek your express consent before using or disclosing your personal information for purposes other than those set out in our Policy. Notice : By using our website https://www.trac-world.com or any of our services, by communicating with us, or by voluntarily completing a form with your personal information, you consent to our Policy and to our collection, use, processing, disclosure, and retention of your personal information in accordance with this Policy.

If you do not consent, please stop using our website and refer to the section “What are your rights?”

We use your personal information to provide our services and products and to improve them.

We may use personal information for one or more of the purposes listed below (non-exhaustive list), with your consent (implied or express).

• To manage our business relationship, including: to provide you with our services; to send you messages, updates and security alerts; to detect and prevent fraud, errors, spam, abuse, security incidents and other harmful activities; to confirm your identity; to schedule appointments; to process your quote requests; to manage and bill accounts; to access our facilities; and to perform credit checks;
• To communicate with you for, for example, customer support, recruiting staff and processing applications, training our employees, or responding to your questions and comments;
• For marketing and advertising purposes, such as personalizing your experience on our website by providing content tailored to your interests; improving our services; statistical purposes; operating, maintaining, monitoring, developing, improving and providing all features of our website; or delivering targeted advertising;
• To reorganize or modify our business in the event of a sale, transfer or assignment, in whole or in part, of our business or assets (for example, following a merger, consolidation, change of control, reorganization, bankruptcy, liquidation or any other business transaction, including in connection with the negotiation of such transactions). In this case, we will inform you before your personal information is transferred and becomes subject to a different privacy policy.
• For any other purpose permitted by law or to which you consent.

We may disclose personal information to our employees, contractors, consultants, agents, service providers, suppliers, and other trusted third parties who need this information to help us operate our website, carry out our business activities, or serve you.

In such cases, we strive to protect personal information through agreements and, where possible, written commitments under which these third parties agree to adopt and maintain good practices and security measures that comply with applicable privacy laws.

We may disclose personal information when we believe such disclosure is authorized, necessary, or appropriate, including:

• to respond to requests from public and governmental authorities, including public and governmental authorities outside your country of residence;
• to protect our business activities;
• to comply with legal proceedings;
• to protect our rights, privacy, safety, or property, as well as yours or those of third parties;
• to allow us to pursue available remedies or limit the damages we may sustain; and
• as required or permitted by applicable laws, including laws outside your country of residence.

We do not sell, trade, or otherwise disclose personal information to third parties.

We will use personal information solely for the purpose of achieving the primary and legitimate objective(s) for which it was collected, or for purposes compatible with that primary objective.

We retain personal information for as long as necessary for the purposes set out in our Policy and to comply with our legal and regulatory obligations. We may also retain your personal information for a longer period, notably to preserve or assert our rights, for example in the event of a dispute.

We currently store personal information on servers located in Québec. However, because we use third-party service providers, this information may be stored in other provinces, states, or countries. In the latter case, we may transfer and store personal information in countries other than your country of residence, where personal information protection rules may differ.

If your personal information is processed outside your country of residence, it is subject to the laws of the country, province, or state in which it is located and may be disclosed to governments, courts, law enforcement agencies, or regulatory bodies in that other country, province, or state.

However, our practices regarding your personal information will at all times be governed by this Policy and applicable personal information protection legislation.

We use reasonable physical, technical, and organizational security procedures and measures to protect personal information under our control against loss, theft, and unauthorized access, use, and disclosure.

For example, we use information security techniques such as firewalls, data encryption, and multi-factor authentication. We also restrict access to our offices and computer equipment and train our staff on the security and confidentiality of the personal information to which they have access.

Although we make commercially reasonable efforts to limit access to our facilities to authorized persons, we cannot guarantee the confidentiality of personal information appearing on parcels or shipping labels.

Notice : Despite the measures described above, no measure is 100% secure or error-free. Unfortunately, we cannot guarantee absolute security. If you have reason to believe that your interactions with us are no longer secure (for example, if you think that the security or accuracy of the information you provided to us has been compromised), please contact us promptly using the contact details provided in the section 11 “How to contact us?”.

• Access : You have the right to request access to your personal information. Subject to applicable law and certain conditions, you may receive a copy of the personal information we hold and certain other information about you;
• Correct, amend, or update your personal information if it is inaccurate, incomplete, or ambiguous. Any request for changes must be initiated by you with respect to your personal information.
• Withdraw or change your consent to the use or disclosure of your personal information, subject to applicable legal and contractual restrictions. Please note that if you withdraw your consent, we may no longer be able to provide the requested service or product.
• Be informed of a privacy incident involving your personal information that could cause you serious harm. For this purpose, we keep a register listing all privacy incidents and assess the harm they may cause.

To exercise your rights, please submit a written request to our Privacy Officer (see the section 11 “How to contact us?”). In all cases, we may ask you to provide proof of identity as part of our review of your request.

To learn more about your privacy rights, we invite you to consult the website of the Commission d’accès à l’information.

Questions, comments, requests, and complaints regarding the Policy and our personal information protection practices may be addressed to our Privacy Officer at the following contact details:

Telephone : 450-633-2006

Email : rh@trac-world.com

Address : 6565 Boulevard Hébert, Sainte-Catherine (Québec) J5C 1B5

We will respond to your request or inquiry no later than thirty (30) days from the date we receive your request.

We may modify, without prior notice, the content of our website, the way we use cookies, as well as our Policy on the Protection of Personal Information and our Cookie Notice. We therefore encourage you to review them each time you visit our website to remain informed about how we handle personal information.

This Policy was last updated on June 30, 2025.